PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.

As a process transformation company, Mast Digital rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Mast Digital Africa process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

1. ITERATE DESIGN

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • Design Research
  • Design Strategy
  • Digital Design
  • Creative Services

2. VALIDATE DEVELOP

This is where we bring the big idea to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible integrated marketing and comms solutions that scale with business needs.

  • Consulting
  • Project Management
  • Technology Strategy

3. OPTIMIZE DELIVER

Our global operating model and strategic partnerships in 10 countries allow us to implement best practices and meet our clients’ needs practically anywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider