Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

IT Mobility For a Global Tourism Giant Mast Digital Africa Creatives (12)

IT Mobility For a Global Tourism Giant

Challenge With the desire to promote the brand in a more interactive way through its online presence, the Kenya Associat

Testimonials

I like working at Mast because I get to interact with the best software developers in the industry. I dare say that I work with the best, brightest, and most fun team of people at Mast.

Richard Kirui

Senior Developer - Mast Digital Africa

We selected Mast Digital Africa because they understand the operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Corporate Communications Executive

We have been working with Mast Digital for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Radido

Product Manager

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the big idea to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible integrated marketing and comms solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operating model and strategic partnerships in 10 countries allow us to implement best practices and meet our clients’ needs practically anywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.